Terms of service

SAVE OUR SESSION LTD

WEBSITE TERMS AND CONDITIONS OF SALE — CONSUMERS

Version 1.2 — PROVISIONAL DRAFT Effective from: 13 September 2026

PROVISIONAL DRAFT — NOT YET FOR ISSUE. Company details, dates and the effective date are confirmed. Everything marked [TO CONFIRM] is still outstanding and must be closed before this document is issued, printed on an invoice, or published on a live page. Numbers shown in square brackets, such as [30] days, are proposed defaults that are fine to leave as they are unless you want them changed. This document has not yet been reviewed by a solicitor. See SOS-Legal-Pack-Status-and-Plan.md for what is outstanding and who owns it.

These terms apply when you buy from saveoursession.com as a consumer. If you are buying for a business — a venue, bar, shop, festival or distributor — our Trade and Wholesale Terms and Conditions of Sale apply instead.

1. These terms

1.1 These are the terms on which we sell products to you. Please read them before you place your order. They tell you who we are, how we will provide the products, how you and we may end the contract, what to do if there is a problem, and other important information.

1.2 You are a consumer if you are buying the products wholly or mainly for your personal use, and not for use in connection with your trade, business, craft or profession.

1.3 If you are buying for a business, clause 17 applies and several of your rights under these terms do not.

2. Who we are and how to contact us

2.1 We are Save Our Session Ltd, a company registered in Scotland under company number SC866757. Our registered office is 18 McPherson Street, Glasgow, G1 5AJ and our trading address is Yard Road, Blairgowrie, PH10 6NW. Our VAT number is GB 505 3851 05.

2.2 You can contact us by email at legal@saveoursession.com, or by writing to us at the trading address above.

2.3 If we need to contact you, we will do so by telephone or by writing to the email address or postal address you gave us when you placed your order.

2.4 When we say "writing" or "written" in these terms, this includes email.

3. Age restriction: over 18s only

3.1 Our products contain caffeine. We sell them only to people aged 18 or over. By placing an order you confirm that you are at least 18 years old.

3.2 We may ask you to confirm your age before you enter the site or complete your order, and we may carry out age verification checks. We may refuse or cancel an order, and refuse delivery, if we reasonably believe you are under 18.

3.3 You must not buy the products on behalf of anyone under 18.

4. Our contract with you

4.1 Placing an order is an offer by you to buy the products. Our acceptance of your order takes place when we send you an email confirming that we have despatched it, at which point a contract comes into existence between you and us.

4.2 The order confirmation email we send when you check out is an acknowledgement that we have received your order. It is not acceptance of it.

4.3 If we cannot accept your order, we will tell you in writing and will not charge you. This might be because the product is out of stock, because of an unexpected limit on our stock, because we have identified an error in the price or description, because we cannot meet a delivery deadline you have specified, because we cannot deliver to your address, or because we are unable to verify that you are over 18.

4.4 We will assign an order number to your order and tell you what it is. It helps us if you quote it whenever you contact us about your order.

5. Our products

5.1 Our products are food supplements. They are not medicines. They are not intended to diagnose, treat, cure or prevent any disease or condition, and nothing on our website is medical advice.

5.2 Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily intake stated on the packaging.

5.3 The products contain caffeine and are not recommended for children or for pregnant or breastfeeding women. If you are sensitive to caffeine, taking medication, or have any medical condition, please speak to your doctor or pharmacist before use.

5.4 Please read the label and the ingredient and allergen information on the packaging before use. If you have any doubt about whether a product is suitable for you, do not use it.

5.5 The images of the products on our site are for illustration only. Packaging, colour and presentation may vary from the images, and we may change artwork and packaging from time to time.

5.6 All products are supplied with a "best before end" (BBE) date. Unless we say otherwise on the product page, products will have at least 9 months of shelf life remaining when we despatch them.

5.7 We may make minor changes to a product to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

6. Price and payment

6.1 The price of the products is the price shown on the product page at the time you place your order, and includes VAT at the applicable rate.

6.2 Delivery charges, where they apply, are shown clearly before you complete your order. The total price you will pay, including any delivery charge and any tax or duty we collect, is shown to you before you confirm payment. We do not add any charge after that point.

6.3 If the rate of VAT changes between the date of your order and the date we supply the product, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.

6.4 We accept the payment methods shown at checkout. You must pay for the products before we despatch them.

6.5 We take reasonable care to ensure that prices are correct. If we discover an error in the price of the product you have ordered, we will contact you before despatch to ask whether you wish to continue at the correct price or cancel. If we cannot contact you, we will treat the order as cancelled and refund you in full.

7. Delivery

7.1 We deliver to the United Kingdom and to the destinations listed at checkout. If your country is not listed, we cannot currently accept your order.

7.2 The costs of delivery are shown to you at checkout.

7.3 We will deliver your order by the estimated delivery date shown at checkout, and in any event within 30 days of the day on which the contract is made, unless we agree a longer period with you.

7.4 If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. We will not be liable for delays caused by such an event, but if the delay is substantial you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left in a safe place, the carrier will leave a note telling you how to rearrange delivery or collect the products.

7.6 If you do not collect the products or rearrange delivery after a failed attempt, we may contact you for further instructions and may charge you the costs of storage and any further delivery. If, despite our reasonable efforts, we cannot contact you or rearrange delivery or collection, we may end the contract and clause 12.2 will apply.

7.7 The products are your responsibility from the time we deliver them to the address you gave us, or, where you have asked us to leave them in a safe place or with a neighbour, from the time we do so.

7.8 You own the products once we have received payment in full.

7.9 Deliveries outside the United Kingdom. Where import VAT, duty or a customs charge applies to your order, we will show it at checkout and collect it from you at the time of payment wherever we are able to do so, so that there is nothing further to pay on delivery. Where we are not able to collect those charges at checkout, we will tell you before you place your order, and you will be responsible for paying them when the delivery reaches its destination. You are also responsible for complying with the laws of the country to which the products are being delivered.

8. Your right to change your mind (14-day cooling-off period)

8.1 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.2 You have 14 days after the day you (or someone you nominate) receive the products to tell us you have changed your mind. If your order is delivered in instalments, you have 14 days after the day you receive the last instalment.

8.3 When you do not have the right to change your mind. Because our products are sealed for health protection and hygiene reasons, you do not have the right to change your mind about any product once its seal has been broken after delivery. This means:

  • (a) you may return a carton or sachet that is unopened and with its seal intact;
  • (b) you may not return a carton or sachet whose seal has been broken.

8.4 You also do not have the right to change your mind about products that have been mixed inseparably with other items after delivery.

8.5 How to tell us. To exercise the right to change your mind, tell us clearly that you have decided to cancel. You can:

  • (a) email us at returns@saveoursession.com with your name, address, order number and the date of your order;
  • (b) write to us at the trading address in clause 2.1; or
  • (c) use the model cancellation form at the end of these terms. You do not have to use it, but you may if you wish.

8.6 Returning the products. If you change your mind, you must send the products back to us at [TO CONFIRM — returns address] within 14 days of telling us you have cancelled.

8.7 You must pay the costs of return where you are exercising your right to change your mind. We recommend you obtain proof of postage.

8.8 Deduction for handling. If you have handled the products more than was necessary to establish their nature, characteristics and functioning, we may reduce your refund to reflect any reduction in their value.

8.9 Your refund. We will refund you the price you paid for the products, including the standard delivery cost, within 14 days of receiving the products back from you, or, if earlier, within 14 days of you supplying evidence that you have sent them back. We refund by the method you used to pay. Where you chose a delivery service more expensive than our standard delivery, we refund only the cost of our standard delivery.

8.10 Our 30-day returns promise. Separately from, and in addition to, your legal rights above, we will accept a return of unopened, in-date products within 30 days of delivery, in their original condition, for a refund or exchange. Return postage is at your cost. This promise does not reduce or replace any of your legal rights.

9. Your rights if there is a problem with the products

9.1 If you have any questions or complaints about the products, please contact us at hello@saveoursession.com. We aim to reply within one working day.

9.2 Summary of your legal rights. Nothing in these terms affects your legal rights. We are under a legal duty to supply products that conform with this contract. Under the Consumer Rights Act 2015:

  • the products must be as described, fit for purpose and of satisfactory quality;
  • if the products are faulty, you have a 30-day right to reject them and get a full refund;
  • after 30 days, and up to six months, you may require us to repair or replace them, and if that is not possible or unsuccessful you can have a refund;
  • after six months, you may still have a right to a refund, though we may reduce it to reflect your use of the products.

For detailed advice about your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

9.3 Please do not consume a product you believe to be faulty, damaged, tampered with or past its BBE date. Contact us with your order number, the batch code printed on the pack and, if you can, a photograph.

9.4 If a product is faulty or misdescribed, we will pay the costs of return. Please contact us before returning anything so that we can tell you how to send it back.

9.5 If you live outside the United Kingdom, you may have additional rights under the law of your own country. Nothing in these terms takes those rights away — see clause 16.6.

10. Your right to end the contract in other circumstances

10.1 You may always end the contract before the products have been delivered and paid for, though you may have to pay us reasonable compensation for the net costs we will incur as a result.

10.2 You may end the contract immediately, and receive a full refund and possibly compensation, if:

  • (a) we have told you about an upcoming change to the product or these terms which you do not agree to;
  • (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than [14] days; or
  • (e) you have a legal right to end the contract because of something we have done wrong.

11. Returns address and condition

11.1 Products returned to us under clauses 8, 9 or 10 should be sent to [TO CONFIRM — returns address], with your order number enclosed.

11.2 Please pack returned products securely. Where you are exercising your right to change your mind, please return them in their original outer packaging where possible.

12. Our rights to end the contract

12.1 We may end the contract at any time by writing to you if:

  • (a) you do not make any payment to us when it is due;
  • (b) you do not, within a reasonable time of us asking for it, provide us with information necessary for us to supply the products;
  • (c) you do not, within a reasonable time, allow us to deliver the products to you; or
  • (d) we reasonably believe you are under 18, or that you are buying the products for resale or on behalf of a person under 18.

12.2 If we end the contract in any of the situations set out in clause 12.1, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12.3 We may write to you to let you know that we are going to stop providing a product. We will let you know in advance and will refund any sums you have paid in advance for products which will not be provided.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

13.2 We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are as described, of satisfactory quality, fit for purpose and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

13.3 We are not liable for business losses. We supply the products to you for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

13.4 We are not responsible for loss or damage caused by your failure to follow the instructions and warnings on the product packaging, or by use of the products in a way we have not recommended.

14. How we may use your personal information

14.1 We use your personal information as set out in our Privacy Notice, available at saveoursession.com/privacy.

14.2 We are registered with the Information Commissioner's Office. If you have any question about how we use your data, contact privacy@saveoursession.com.

15. Complaints and dispute resolution

15.1 If you are unhappy with the products, our service, or anything else, please contact us first at hello@saveoursession.com so that we can try to resolve it. We aim to reply within one working day and to resolve complaints within [14] days.

15.2 If we are unable to resolve your complaint through our own complaints process, we will confirm this to you in writing, tell you the name and website of a relevant accredited alternative dispute resolution provider who may be able to help, and tell you whether we are willing to use that provider. We are not a member of, and do not currently participate in, any alternative dispute resolution scheme.

15.3 Nothing in this clause affects your right to take court proceedings.

16. Other important terms

16.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and will ensure that the transfer does not affect your rights under the contract.

16.2 You may only transfer your rights or obligations under these terms to another person if we agree in writing.

16.3 This contract is between you and us. No other person has any right to enforce any of its terms.

16.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.

16.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.

16.6 Governing law and where you can bring proceedings.

  • (a) These terms are governed by Scots law.
  • (b) If you live in Scotland, you can bring legal proceedings in respect of the products in the Scottish courts. If you live in England or Wales, you can bring proceedings in either the English or the Scottish courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or the Scottish courts.
  • (c) If you live outside the United Kingdom, nothing in these terms deprives you of the protection given to you by any mandatory rule of the law of the country in which you live, and you may bring proceedings in the courts of that country where the law of that country allows it.

17. Business customers buying through the website

17.1 If you are not a consumer, clauses 8, 9.2, 13.1 and 16.6 do not apply to you, and your purchase is governed by our Trade and Wholesale Terms and Conditions of Sale, available at saveoursession.com/trade-terms and on request.

17.2 In particular, if you buy for resale you must comply with our terms on age-restricted sale, storage, permitted claims and use of our brand.

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract. You are not obliged to use it.)

To: Save Our Session Ltd, [TO CONFIRM — returns address], email: returns@saveoursession.com

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []:

Ordered on [] / received on []: _______________________________

Name of consumer(s): ___________________________________________

Address of consumer(s): ________________________________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: _________________________

[] Delete as appropriate.*

Save Our Session Ltd is a company registered in Scotland, company number SC866757. Registered office: 18 McPherson Street, Glasgow, G1 5AJ. VAT number GB 505 3851 05.